AI-powered Customer Service - Tencent Cloud Desk

Tencent Cloud Desk Customer UIKit is a UIKit for integrating AI-powered customer service chat on the customer side of Tencent Cloud Desk, providing efficient and seamless communication with both AI and human agents.

Key Features

Built for customer service – Optimized UI, interactions, and workflows.
Quick integration – Add a complete chat interface with just a few lines of code.
Customizable – Supports global and session-level configurations.

Requirements

Environment

Flutter version: 3.24 or later
Platform support: Compatible with both emulators and physical devices

Note: Flutter 3.24+ is recommended. If using an older version, consider integrating the IM UIKit with the customer service plugin instead.

Prerequisites

Before integrating, complete the following steps:

Create a Tencent Cloud Chat application.
Enable the Desk feature.
Obtain a Customer Service ID.

For detailed setup instructions, refer to the Tencent Cloud Desk Quick Start Guide.

Installation

Install the tencentcloud_ai_desk_customer package via pub:

flutter pub add tencentcloud_ai_desk_customer

Usage

1. Initialize the SDK

Call init to initialize the SDK and configure global settings. Authentication requires Tencent Cloud Chat credentials (SDKAppID, userID, userSig).

Example

import 'package:tencentcloud_ai_desk_customer/tencentcloud_ai_desk_customer.dart';

TencentCloudAIDeskCustomer.init(
  sdkAppID: "SDKAppID",  // Your SDKAppID from the Tencent Cloud Chat Console
  userID: "userID",      // The authenticated user ID
  userSig: "userSig",    // The authentication signature
  config: TencentCloudCustomerConfig(), // Optional: Global configuration for customer service interactions
);

2. Launch the Customer Service Chat Interface

Use navigate to open the customer service chat screen. Session-level configurations can be applied to override global settings.

Example

import 'package:tencentcloud_ai_desk_customer/tencentcloud_ai_desk_customer.dart';

TencentCloudAIDeskCustomer.navigate(
  context: context, // Flutter's BuildContext
  customerServiceID: "@customer_service_account", // The customer service account to connect with
  config: TencentCloudCustomerConfig(), // Optional: Session-specific configuration
);

Learn More

For comprehensive documentation, visit the Tencent Cloud Desk Documentation.

AI-powered Customer Service - Tencent Cloud Desk

Key Features

Requirements

Environment

Prerequisites

Installation

Usage

1. Initialize the SDK

Example

2. Launch the Customer Service Chat Interface

Example

Learn More

Libraries

tencentcloud_ai_desk_customer package